If there is a query or problem with a declaration, you may be asked by Customs to send a Customs message to them. For example, HMRC (UK) may ask that Customs Declaration Service (CDS) messages DMSDEC or DMSREJ are sent to them to investigate an issue.
Proceed as follows to download a Customs message to send to Customs. In the example below the DMSREJ message type is used.
- Open the declaration and go to the Customs information tab.
- In the Customs messages section, select the relevant message, then click Open and the message information will be shown in a new tab.
- From the Customs message menu, select Download message in original format.