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Didn’t receive an email or link expired?

Silke Dubois
  • Updated

Select whether you didn’t receive an email or your link has expired.

You didn’t receive an email

Are you expecting an email from AEB but haven’t received one yet? Please check the following:

  • Was the email delivered to the spam or junk mail folder?
  • Did you enter your email address correctly?
  • Have you checked the settings of your email client? Save “noreply@aeb.com” as a safe sender in your email program.
  • Are there any security policies at your company that prevent the email from being delivered to your inbox or spam/junk folder? Contact your system administrator and have “noreply@aeb.com” added to the list of safe senders.
  • Repeat the steps you followed earlier to request a new email.

Accessing your AEB product via the web app? Please check the following:

  • Did you enter the right URL for your web app in the browser?
  • Did you enter your client and user names correctly?
  • Have you already contacted the person in your company who manages access rights? They’ll be able to update your email address or reset your password.

The link has expired

For reasons of security, links you receive by email from AEB are only valid for a limited period. If the link has expired, you can have the link sent to you again.