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Adding an existing AEB account to your tenant

Silke Dubois
  • Updated

Did you try to create an AEB account for someone on your team and get a message that an AEB account already exists for that email address? You now have two options.

1. Contact the person directly

Do you know the person using the AEB account? Then contact them directly. Ask for an alternative email address to create another AEB account for that person. Otherwise, the person can have AEB delete their existing AEB account so that you can create a new AEB account in your tenant with that email address.

2. AEB handles the communication

What happens then?

AEB will contact the person who is using the AEB account in question to determine whether they agree to be added to your tenant. We’ll give the person your email address and tenant data, such as the company to which the tenant is assigned. The person can choose between the following options:

Enter an alternative email address

If the person provides an alternative email address, AEB will let you know. You can then use the alternative email address to create another AEB account for the person.

Move the AEB account

  • This option is available if the AEB account has not yet been assigned to another tenant.

Once the person consents, the AEB account is added to your tenant. This creates a customer relationship with AEB. The user-specific information of the existing AEB account is copied and the remaining data is deleted. We have defined the following data as user-specific:

  • AEB user ID
  • Email address
  • Password
  • First name
  • Last name
  • Last login
  • Previous login

Delete the AEB account

  • This option is available if the AEB account has already been assigned to another tenant.

The AEB account is deleted at the request of the person. When this happens, all data on the previous AEB account and tenant affiliation is permanently deleted and cannot be restored. The following data is stored in an AEB account:

  • AEB user ID
  • Email address
  • Password
  • First name
  • Last name
  • Last login
  • Previous login

After deletion, the previously used email address can be used freely. You can use it to create an AEB account for this person in your tenant.

Reject the request

The person can reject the request. AEB will then take no further steps to add the AEB account to your tenant. If you have the opportunity to approach the person directly, you can contact them and restart the process if necessary.