AEB charges for the use of Customs Management on a monthly basis.
The following information will be shown on your invoice:
- Your agreed tariff with a basic monthly fee: Basic, Business or Enterprise.
- The billing period of the invoice.
- The total amount of transactions included in the tariff in the billing year. Please note that the usage year differs from the calendar year. The billing year is also shown on your invoice.
- The amount of transactions within the billed month.
- If your annual number of declarations exceeds the number included in your agreed tariff, you will be charged per additional declaration at the rate advised on your initial quotation and invoice.
- A fee may be charged if, for example, the average number of items per declaration is greater than 10, or if additional services have been ordered.
- Information on the invoice layout can be found here.
Adjusting your Commercial Package
If you are not on the optimal tariff, an amendment/variation to your package may be an option. Please note the regulations in the General Terms and Conditions (GTC) of AEB.
It is possible to include additional business units of your company with separate applications in your agreement. AEB will then bill only one invoice recipient. General conditions (including data protection) must be observed. If necessary, contact your account manager or Customer Care.
Invoice Queries
Contact us using the online form to:
- Inform us that your company address, or the contact details of the invoice recipient, have changed.
- Request that invoices are sent via email, rather than postal delivery.
- Request a copy of an invoice.
- Advise us that an invoice has been paid.
- Raise other requests/queries.
Reviewing Billing Information within the Application
The data billed within a certain time period can be viewed within the Customs Management application.
To review billing details for a set time period, follow the steps below:
- From the Office menu, go to Administration > Customs settings > Customer billings.
- From the overview, select the correct client in the Client filter.
- Click into the Settlement period filter and click the pencil icon to display the Date range window.
- Select Fixed data, enter the required date criteria, and click OK.
- The data criteria will be transferred to the Settlement period search box. Click Apply and search to see the results in the overview.
- By default, only up to 100 records are displayed. If there are more than 100 matching records, click the 100 elements button.
- The List options screen will be displayed. Click Count rows and a total count of records matching the criteria will be displayed.