Using the AEB Help Center

The Help Center is your central access point for questions about AEB products and services. Read on to get an overview of the possibilities the AEB Help Center offers.

Creating an AEB account

For some self-service options, you need an AEB account, for example to manage your support requests or set up email subscriptions.

How to create an AEB account:

1. Click Sign in at the top right of the Help Center.
2. Click Create now.
3. Enter your data and confirm the data protection condition.
4. Click Create account.
   • You will receive an email from AEB with a link to complete your registration. The link remains valid for 15 minutes. (Didn't receive an email or link expired?)
5. Click on the confirmation link.

• Your AEB account has been created.

Email subscription

Subscribe to relevant sections or individual articles to be informed of news and changes.

Click the Subscribe button at the top right of the section or article. An AEB account is required to use and manage this feature.

The button changes to Unsubscribe. You can use it to end your subscription at any time.

• To view and manage all sections and articles you have subscribed to, click on your name – My activities – Following.

• We recommend that at least one person and one substitute from your company follow the relevant product sections, and also the following sections:
  
  • Operational information
  • Changes & Updates

Getting help

• Enter your question into the search bar in the Help Center and you will be shown a list of helpful articles. Alternatively, you can access individual products and solutions to obtain more information about your application.
• You can submit a request to AEB Support directly in the Help Center via the blue link. You do not need to register to do this, but if you create an AEB account, you can use it as a central portal to keep an overview of your support requests, and for communication.
  
  Please note: If you want to give a response regarding your request, always use the last email you received from AEB Support regarding that request. Alternatively, use the request management options available in the AEB Help Center.