If the EDI upload to your carrier was not successful, a red X appears in the pickup overview (Package processing – Pickups), Error column.
- For more information on completing pickups, see Multi Carrier Management User Guide section: Completing the pickup and transmitting the EDI, by logging into the Documentation & Download area and going to the Documentation Center.
- You must have the role of I_CAI_MANIFESTPICKUPS.
- Go to Package processing – Pickups to open the pickup overview, then open the pickup.
- The error text is displayed in the Assistant pane on the right.
- Example: “An error occurred during transmission of the EDI message: The numerical value 118800.000 is too long. A maximum of 5 digits can be reported.”
- Correct the error. You can access the shipping order directly from the Shipping orders sheet.
- Be sure to follow the tips in the user guide before correcting the shipping order, search for section: Modifying shipping orders in Carrier Connect. If you need assistance, submit a request in the AEB Help Center.
- If you cannot establish a connection to the server or are unable to correct the error for any other reason, you have the option to download the EDI as a text file and send it to your carrier by email. Contact your carrier beforehand to coordinate. You can find out how to do this in the Multi Carrier Management User Guide in the section Downloading the EDI as a text file.
- The EDI download process can also be used to check the content of the EDI.
- To re-upload the EDI, switch to the EDI messages sheet. Select the appropriate EDI, then go to the EDI message menu and select Repeat EDI.
- Check the pickup overview to ensure that the EDI upload was successful: Package processing – Pickups – Error column has no red X.